Return Policy

To start your return, please continue to our Return and Exchange Portal.

If you have questions about your exchange or return please email us at info@suesartor.com. Our return portal will provide you with a convenient USPS return label for you to leave for your postman.

All full-price items are eligible for a full return of the purchase price within 15 days from order delivery.  There is a $25 restocking fee per order. Original shipping charges are not refundable. If a previously purchased item goes on sale outside of the 15 day return window it will not be eligible for a price adjustment. Sale prices are subject to change. Purchases of sale items are final sale and cannot be returned. 

Refunds are processed within 3-5 business days of arrival. Please allow 10 business days from the date your refund is processed for the credit to appear on your bank statement.

We are happy to take international returns. However, it is the customers responsibility to pay for shipping. We are happy to process the return upon its arrival.

Not sure what can be returned?

Items should be returned new and unused. Returns that are soiled, damaged, or altered will not be accepted and will be sent back to the customer.